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Milestone competencies
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Capability
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Theme
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Entry
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Foundation
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Consolidation
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Fellowship
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Communicate effectively with patients and families
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Patient-centred communication
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Communicate effectively in routine consultations
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Adapt communication to patient needs, health literacy and context
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Consistently communicate effectively, respectfully and empathically with patients, families and carers
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Communicate effectively, respectfully and empathically with patients, families and carers with proactive use of appropriate resources
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Communication where there are language barriers
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Tailor communication style to effectively interact with patients where there are language barriers including children and people with disability
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Tailor communication style to effectively interact with patients where there are language barriers in the general practice context
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Adapt style and utilise resources to effectively communicate with patients where there are language barriers
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Communicate effectively, respectfully and empathically with patients where there are language barriers, with proactive use of appropriate resources
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Navigating challenging conversations
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Communicate effectively and with empathy in challenging situations to provide factual information
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Communicate effectively with patients and carers in challenging situations, assessing understanding and enabling patients to make informed decisions about next steps
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Effectively and clearly communicate in challenging situations, including where there is uncertainty
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Communicate effectively in a sensitive, compassionate manner in challenging conversations
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Shared decision making
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Provide information on options to patients in a way they understand
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Acknowledge and explain to patients when there are options, so they understand there is choice and the benefits and harms
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Counsel patients on the benefits and harms of diagnostic and management options to support shared decision-making
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Facilitate shared decision-making to align patient values, goals and preferences to develop a personalised plan
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Therapeutic relationship
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Demonstrate empathy and compassion, using language, non-verbal behaviour and active listening to establish rapport
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Establish therapeutic relationships in the general practice context
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Establish and maintain therapeutic relationships that can navigate differences of opinion
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Establish and maintain therapeutic relationships, using contextual awareness in encounters that are challenging including when there are different frames of reference
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Navigating transference and countertransference
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Knowing about transference and countertransference
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Being aware of the impact of transference and countertransference on the consultation
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Identify and manage transference and countertransference
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Utilise transference and countertransference to achieve therapeutic benefit while managing boundaries
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Practice culturally respectful, responsive and safe communication
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Communicating with Aboriginal and Torres Strait Islander Peoples
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Demonstrate cultural awareness of appropriate communication and rapport building skills with respect to Aboriginal and Torres Strait Islander Peoples
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Demonstrate cultural sensitivity by using culturally appropriate communication and rapport building skills with Aboriginal and Torres Strait Islander Peoples
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Demonstrate culture responsiveness by appropriate communication, interaction and rapport building with Aboriginal and Torres Strait Islander Peoples, including when diverse perspectives, contexts and historical events may have an impact
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Demonstrate cultural safety through self-reflection and integration of cultural perspectives, beliefs and the impact of historical events to enhance communication with Aboriginal and Torres Strait Islander Peoples
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Communicating with Culturally and Linguistically Diverse peoples
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Demonstrate respectful interest and compassion in consultation with patients from culturally and linguistically diverse backgrounds
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Demonstrate culturally safe communication in consultations with patients of culturally and linguistically diverse backgrounds, including ensuring understanding and the use of interpreters when needed
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Integrate the cultural experience of the patient to demonstrate culturally safe and effective communication with patients and families
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Integrate cultural perspectives, beliefs and effects of events to provide culturally safe and effective communication
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Communicate relevant information efficiently to others involved in a patients care
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Team communication and handover
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Effectively communicate with others in the care team, including verbal and written communication
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Effectively communicate with the care team including highlighting important information for patient care
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Effectively and efficiently communicate with the care team in a manner that helps others frame their care of the patient
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Effectively and efficiently communicate with the care team in a manner that allows all to understand their roles in assisting the patient
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Communication with others in the practice
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Effectively and respectfully communicate with clinical and non-clinical staff
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Demonstrate through their communication, respect for others who work in the practice and their roles within the practice
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Effectively and constructively communicate with others in the practice to achieve optimal outcomes
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Effectively and constructively communicate with others in the practice to support optimal performance of each person and the practice
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