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Activity description

75552 - Avant Webinar: Creating a just culture - Supporting the disclosure of human errors and near misses. Lessons learned from the aviation industry

Avant Insurance Limited

This webinar will explore how a ‘just culture’ can improve patient safety and care while maintaining an environment where lessons can be learnt from the open discussion of adverse events.

Relevance to General Practice

Of all the factors influencing individual behaviour, one of the most powerful is the organisational safety culture. For a safety culture to develop, an atmosphere of trust, often known as a ‘just culture’, needs to exist. A just culture acknowledges that well-intentioned people still make mistakes and they should not be punished for lapses and other common everyday unintended errors. This culture supports learning from unsafe acts in order to improve the level of safety awareness and helps to develop the sharing of safety information, while maintaining professional accountability.

Learning outcomes

  1. 1. Provide an overview of what is meant by a Just Culture
  2. 2. Outline some of the main issues surrounding Just Culture in the aviation industry and how these lessons learned are reflected in the medical industry.
  3. 3. Describe strategies to support the implementation of a Just Culture to improve patient safety within your healthcare organisation or workplace.

Domains of General Practice

D1. Communication skills and the patient-doctor relationship
  • Communication is clear, respectful, empathic and appropriate to the person and their sociocultural context

D2. Applied professional knowledge and skills
  • The conduct of the consultation is appropriate to the needs of the patient and the sociocultural context

D3. Population health and the context of general practice
  • The patterns and prevalence of disease are incorporated into screening and management practices

D4. Professional and ethical role
D5. Organisational and legal dimensions
  • Medico-legal requirements are integrated into accurate documentation

Curriculum Contextual Units

  • Adult health
  • Care of older people
  • Children and young people health
  • Doctor's health
  • Individuals with disabilities
  • Men's health
  • Pregnancy care
  • Refugee and asylum seeker health
  • Residential care
  • Sex, sexuality, gender diversity and health
  • Women's health

Session summary


Sunday 1 Jan 2017 12:00am - Tuesday 31 Dec 2019 5:00pm

This activity is readily available at any time








Only available to members

Target Audience


For more information contact...

Ruth Crampton
T: 03 90265969