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Activity description

75260 - Avant webinar: Performance management - Tips and traps

Avant Insurance Limited

Effective performance management is a process. It involves recruiting the right people, having the right processes in place, providing the right induction and maintaining communication throughout the employment relationship.
It is important for good performance to be recognised and rewarded. It is equally important for poor performance to be managed properly given the risk of legal claims (including bullying) that can arise.
In this webinar, we will provide you with an opportunity to ask our expert panel about effective performance management in the workplace and strategies you can implement to get the best out of your staff.

Relevance to General Practice

Practice staff are an integral part of a patient’s experience, and they manage many vital practice systems. As an employer, a doctor may be liable for the conduct of his/ her employee (vicarious liability). Practice staff or nursing staff may have direct or delegated responsibilities for patient care.
For example, they may fail to implement or manage follow up tracking systems, breach privacy legislation, perforate a patient’s ear drum while performing ear syringing, or behave rudely towards or in the presence of a patient who may make a complaint.
Therefore, there are a number of areas to consider to minimise the risk of your staff contributing to poor patient care, or to incidents which could lead to claims or complaints against you.

Learning outcomes

  1. Describe effective performance management in the workplace
  2. Apply proper performance management and disciplinary processes in the workplace
  3. List strategies you can implement to get the best out of your staff.

Domains of General Practice

D1. Communication skills and the patient-doctor relationship
  • Communication is clear, respectful, empathic and appropriate to the person and their sociocultural context

D2. Applied professional knowledge and skills
  • Appropriate mode of care delivery to suit the needs of the patient

D3. Population health and the context of general practice
  • Effective leadership improves outcomes for patients

D4. Professional and ethical role
  • Adherence to relevant codes and standards of ethical and professional behaviour

D5. Organisational and legal dimensions
  • Medico-legal requirements are integrated into accurate documentation

Curriculum Contextual Units

  • Adult health
  • Children and young people health
  • Doctor's health
  • Individuals with disabilities
  • Men's health
  • Pregnancy care
  • Refugee and asylum seeker health
  • Residential care
  • Sex, sexuality, gender diversity and health
  • Women's health

Session summary


Sunday 1 Jan 2017 12:00am - Tuesday 31 Dec 2019 5:00pm

This activity is readily available at any time








Only available to members

Target Audience

GPs and practice team

For more information contact...

Ruth Crampton
T: 0390265969