Effective performance management is a process. It involves recruiting the right people, having the right processes in place, providing the right induction and maintaining communication throughout the employment relationship.
It is important for good performance to be recognised and rewarded. It is equally important for poor performance to be managed properly given the risk of legal claims (including bullying) that can arise.
In this webinar, we will provide you with an opportunity to ask our expert panel about effective performance management in the workplace and strategies you can implement to get the best out of your staff.
Relevance to General Practice
Practice staff are an integral part of a patient’s experience, and they manage many vital practice systems. As an employer, a doctor may be liable for the conduct of his/ her employee (vicarious liability). Practice staff or nursing staff may have direct or delegated responsibilities for patient care.
For example, they may fail to implement or manage follow up tracking systems, breach privacy legislation, perforate a patient’s ear drum while performing ear syringing, or behave rudely towards or in the presence of a patient who may make a complaint.
Therefore, there are a number of areas to consider to minimise the risk of your staff contributing to poor patient care, or to incidents which could lead to claims or complaints against you.
- Describe effective performance management in the workplace
- Apply proper performance management and disciplinary processes in the workplace
- List strategies you can implement to get the best out of your staff.
Domains of General Practice
D1. Communication skills and the patient-doctor relationship
D2. Applied professional knowledge and skills
D3. Population health and the context of general practice
D4. Professional and ethical role
D5. Organisational and legal dimensions
Curriculum Contextual Units
- Adult health
- Children and young people health
- Doctor's health
- Individuals with disabilities
- Men's health
- Pregnancy care
- Refugee and asylum seeker health
- Residential care
- Sex, sexuality, gender diversity and health
- Women's health