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Activity description

75228 - Avant webinar: At the front line - Risk management for practice managers

Avant Insurance Limited

Risk management is a crucial part of good practice and should be integrated into a practice’s philosophy, policies and strategic plan, rather than viewed as a separate program or ‘add-on’ only if time permits. All staff have a responsibility to be involved actively in practice risk management. As a leader, practice managers can play a key role in creating a positive quality improvement culture. When this is achieved, risk management becomes a priority for everyone in the practice. Join Avant in this webinar to explore issues relating to risk management for the practice manager.

Relevance to General Practice

Doctors know better than most that prevention is better than cure. Proactive risk management can be thought of as the ultimate form of prevention against the risks brought about by the rapidly changing and uncertain environment in which today's doctor practices. Risk management is defined as the culture, processes and structures that are directed towards realizing potential opportunities whilst managing adverse effects (AS/NZ ISO 31000:2009). The concept of risk has two elements:
•The likelihood of something happening
•The consequences for your business/practice if it happens.
Risk management is important in your practice for the following reasons:
•Patient safety and quality of care
•Negative publicity associated with complaints
•Suspension of Medical Board registration; conditions placed on registration, and in extreme cases de-registration
•Cost of insurance premiums and deductibles
•Impact on long term growth and reputation of the practice
•Inconvenience and loss of time

Learning outcomes

  1. Describe some of the common risk management issues and challenges in the practice environment
  2. List strategies which can be implemented by the practice manager to minimise clinical and medico-legal risk and improve patient safety in the practice
  3. Identify resources and tools to assist practice managers with risk management in the practice environment

Domains of General Practice

D1. Communication skills and the patient-doctor relationship
  • Communication is clear, respectful, empathic and appropriate to the person and their sociocultural context

D2. Applied professional knowledge and skills
  • The conduct of the consultation is appropriate to the needs of the patient and the sociocultural context

D3. Population health and the context of general practice
  • Effective leadership improves outcomes for patients

D4. Professional and ethical role
  • Professional knowledge and skills are effectively shared with others

D5. Organisational and legal dimensions
  • Medico-legal requirements are integrated into accurate documentation

Curriculum Contextual Units

  • Adult health
  • Care of older people
  • Children and young people health
  • Individuals with disabilities
  • Men's health
  • Pregnancy care
  • Sex, sexuality, gender diversity and health
  • Women's health
  • Integrative medicine

Partnering organisations


Session summary


Sunday 1 Jan 2017 12:00am - Tuesday 31 Dec 2019 5:00pm

This activity is readily available at any time








Only available to members

Target Audience

GPs and practice team

For more information contact...

Ruth Crampton
T: 0390265969