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Activity description

43225 - Practice Manager Essentials in General Practice

GP Foundation Ltd

This online learning module allows general practice staff to get a better understanding of the essential aspects of practice management such as the Medicare basics and dealing with patients and staff.

Relevance to General Practice

The practice managers and receptionists are the frontline staff in General Practice and therefore need to be able to effectively triage, manage and deal with patients, staff and the management of the practice.

Learning outcomes

  1. The participant will effectively be able to understand Australian Medicare Incentives Program is comprised of the Practice Incentives Program (PIP) and Service
  2. The participant will gain an understanding of Triage in General Practice and how to prioritize cases.
  3. The participant will be able to better understand and apply their knowledge to dealing with difficult and challenging behaviour from patients and staff

Domains of General Practice

D1. Communication skills and the patient-doctor relationship
D2. Applied professional knowledge and skills
D3. Population health and the context of general practice
D4. Professional and ethical role
D5. Organisational and legal dimensions

Partnering organisations

Global Medical Education

Session summary


Thursday 10 Mar 2016 12:00am - Saturday 31 Dec 2016 11:59pm

This activity is readily available at any time








All attendees welcome

Target Audience

GPs and practice team

For more information contact...

Persis Gerrard-Parrington
T: 03 8354 4147