New South Wales COVID-19 updates

This page will be updated with the latest information as it becomes available for GPs in NSW.

The information on this page was last updated: Wednesday 27 May 2020, 11.00 am AEST.

You can also find nationally relevant information via the RACGP Coronavirus (COVID19) information for GPs webpage

For up-to-the-minute information, visit the Australian Federal Government Department of Health website and subscribe to receive the bi-weekly COVID-19 newsletter for GPs from the Chief Medical Officer.

  • Public health contact1300 066 055
  • NSW Health key links:
  • Shortage of metformin modified-release 500 mg
    The TGA has published its first Serious Shortage Medicines Substitution Notice for metformin modified release tablets. Read more.
  • Australia’s National COVID-19 Primary Care Response – MJA
    The Medical Journal of Australia released an article about Australia’s National COVID-19 Primary Care Response on 29 April 2020. You can read it here.
  • Independent medical examinations and reports during the COVID-19
    SIRA has issued a guidance in relation to the undertaking of independent medical examinations and reports during the COVID-19 pandemic.
  • MASK order forms
    MASKS are available via your local PHN. Apply here.
  • Cremation process
    NSW Health is reviewing the requirements of the cremation process (including viewing the body) in the light of COVID19. The advice for funeral directors about viewing bodies may be useful The process for certifying death is unchanged. Updates will be provided as they come to hand.
  • Supply of hydroxychloroquine
  • Shortage of the medicine Hydroxychloroquine due to interest in experimental use in the treatment of COVID-19 has prompted the need to limit prescribing and supply of the medicine, to ensure supplies are available for treatment and clinical trials. Read more.
  • First 200 cases
    The first 200 COVID-19 cases notified in NSW report is now available.
  • COVID-19 health workforce – expressions of interest
    NSW Health has created a one-stop recruitment website for people interested in assisting with the COVID-19 response. Read more.

Join the RACGP NSW&ACT Facebook group to chat with your colleagues and stay up to date.

RACGP NSW&ACT, together with NSW Health are delivering regular webinars for GPs in NSW.

Upcoming webinars

View previous webinars

Please see this document for Q&As from the webinars including PPE, testing, pathology labs, self-isolation, and case and close contact.


RACGP has an ongoing series of COVID-19 podcasts to assist you to keep up to date. Most of them are 5–10 minutes long,  you can listen to them anytime.

Practice THAT! Podcast series for the practice manager

Just a GP






Central and Eastern Sydney

1300 986 991

Hunter New England and Central Coast

1300 859 028


(02) 6923 3100

Nepean Blue Mountains

(02) 4708 8100

North Coast

(02) 6618 5400

Northern Sydney

(02) 9432 8250

South Eastern NSW

1300 069 002

South Western Sydney

(02) 4632 3000

Western NSW

1300 699 167

Western Sydney

(02) 8811 7100


Phone: (02) 9886 4700 


Join the RACGP NSW&ACT Facebook group to chat with your colleagues and stay up to date

Information for patients content
Murrumbidgee PHN has recorded two videos about the general practice during COVID: We're Here For You and GP – We are here for you. Add these to your practice website or create your own.

'I don't see us winning this war': Health workers plagued by information crisis
Dr Charlotte Hespe was upset when she saw acquaintances circulating emails that promoted bogus coronavirus prevention measures. To make it worse, the information claimed to be from an infectious disease expert when it wasn't. In her Sydney general practice, visitors have requested prescriptions for hydroxychloroquine — the anti-malarial drug promoted by US President Donald Trump as a treatment for coronavirus, despite a lack of evidence for it working. Read in ABC News.

Bulk-billed telehealth
Although is a legislative requirement that the new telehealth services must be bulk billed for Commonwealth concession card holders, children under 16 years old and patients who are more vulnerable to COVID-19, health providers may apply their usual billing practices to the telehealth items for patients who do not fit the above criteria. Read more about bulk-billed MBS telehealth Services

AH&MRC update
The Aboriginal Health and Medical Research Council has collected the most important information about COVID-19 for their members on their website.

PIP information
Temporary increases to incentive payments for general practices due to COVID-19 are available. These incentive payments will increase support for bulk billed services and ensure patients keep access to essential face-to-face care. Find out more.

COB Lifehouse COVID19 free
Chris O’Brien Lifehouse remains COVID19 free and is NSW’s and ACT’s dedicated cancer-only hospital. The multidisciplinary GP Direct Access Cancer team is available to triage and support referring GPs and their patients, to put in place treatment plans as we all navigate through the COVID19 crisis for: new patient consults including Telehealth and rapid access for urgent appointments. Visit Chris O’Brien Lifehouse website for more information.

Virtual Health Workforce
RDN is seeking Expressions of Interest (EOIs) from GPs, nurses, allied health professionals, specialists, practice managers and administrators who can provide telehealth support to communities. Complete this EOI form and a member of the RDN NSW Workforce Team will be in touch.