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Telephone and video consultations in general practice: Flowcharts


Practical steps to take in setting up your practice for telephone and video consultations

Telehealth video consultations guide


These flowcharts provide practical steps to take in setting up your practice for telephone and video consultations. The resource also includes steps to take before, during and after telephone and video consultations, from booking the appointment through to concluding the consultation and undertaking any follow-up actions.

The flowcharts should be read in conjunction with the guide.

Provided under licence

This resource is provided under licence by the RACGP. Full terms are available on the licence terms page.
In summary, you must not edit or adapt it or use it for any   commercial purposes.
You must also acknowledge the RACGP as the owner.