Guide to providing telephone and video consultations in general practice


Dealing with the current COVID-19 situation

Telehealth video consultations guide


This guide will help specialist general practitioners (GPs) and broader practice teams provide safe and effective telephone and video consultations during these unprecedented times, and outlines the clinical, administrative and technical considerations for practices introducing this mode of healthcare delivery for the first time.

This document is a guide only, and will not cover all scenarios and patient circumstances that may arise in your practice and during consultations.

Provided under licence

This resource is provided under licence by the RACGP. Full terms are available on the licence terms page.
In summary, you must not edit or adapt it or use it for any   commercial purposes.
You must also acknowledge the RACGP as the owner.