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Telehealth guides

Guide to providing telephone and video consultations in general practice

Practice tips and related resources

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Last revised: 17 Apr 2024

Practice tips and related resources

Despite the different method of delivery, the principles and procedures for conducting a telephone or video consultation are generally the same as for an in-practice face-to-face consultation. Think about your usual procedures for a physical consultation:

  • How do you normally prepare for or conduct a physical consultation?
  • How would you shift these preparations for a telephone or video consultation?
  • What would you need to change to ensure the same level of assessment and care is conducted if you are using a telephone or video consultation?
When using your personal mobile to send text messages or make telephone or video calls, deactivate the sending of your mobile number as part of the communication.
Where possible, send emails to patients using a practice email address rather than your personal email address.

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