The practice can be enhanced if all members of the clinic and clinic protocols are appropriately prepared with safety, confidentiality, choice, collaboration and empowerment as priority principles.329
Readiness to work in this area may be enhanced by undertaking training for doctors and all staff in recognition and management of patients experiencing abuse and violence, including the management of all family members. Placing posters and leaflets in clinic waiting areas offering support and referral to patients may allow patients to self-refer or realise that we are interested in this sensitive area.
GPs need to pay attention to confidentiality in our quality assurance and accreditation processes – including ensuring that the patient file is confidential and not accessible to other family members.
Practice protocols need to address the needs of these patients and the safety of staff.4