Determining the capability and capacity of the practice for change is an important early step.3,19,20
Many factors affect your practice’s capacity for change. These include a wide array of strengths, skills, resources and competencies, including:
- leadership and decision-making
- communication and relationships
- management infrastructure
- information mastery (access to and use of information, such as clinical information system [CIS] capabilities).
Each of these are discussed in more depth in subsequent sections.