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The exact reasons users drop out of e-mental health interventions remain unclear.
People may drop out of e-mental health for the same reasons they drop out of face-to-face therapy. They might lack time to engage in the treatment, experience a change in circumstances, or have problems in accessing the service. Some might make early treatment gains and decide they no longer need to use the program, while others might quit because they are not experiencing any benefit.55 However, the lack of face-to-face contact with a therapist might also present a barrier for some patients.55,56