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Research shows that e-mental health treatment is most likely to be successful when the patient has some level of additional support from a clinician,11 although the optimal amount of therapist contact is uncertain.57
Simply reminding patients to use the service periodically might improve the individual’s chances of following the treatment through to completion.58–60 Reminders might take the form of a brief phone call, postcard, SMS or email. GPs might arrange for the practice nurse to make contact with the patient shortly after engagement to check progress and address any technical problems in accessing the service.
GPs considering the use of an automated reminder system should refer to the following RACGP resources:
In addition to reminding patients to log in, GPs might also provide prompts to complete ‘homework’ activities, make an appointment at the clinic to review progress, or print out material from the program to discuss at the next appointment.