e-Mental health - A guide for GPs


Considering the level of support you will provide
☰ Table of contents


You will next need to decide on the type of support you will provide your patients using e-mental health:17

  • Promotion model – you may guide patients to where they can find useful information about e-mental health, or provide brief information about particular high-quality interventions.
  • Case management model – your role might involve pre-assessment or post-assessment, referring patients to an e-mental health intervention based on an assessment of their needs, following up with patients and arranging for alternative referrals if the treatment is ineffective.
  • Coaching model – your role will involve assessment and follow-up, but you might also check in with patients more frequently, show them how to use the intervention, provide emotional and technical support while they are using the intervention, remind them to continue treatment between appointments, and address any barriers to use of the intervention that arise along the way.
  • Symptom-focused model or comprehensive therapy model – your role would be that of a primary therapist, designing and delivering an intervention that includes both e-mental health and traditional therapeutic techniques. You may meet with the patient on a regular basis for therapy sessions and follow up on the patient’s progress against particular assignments completed outside of sessions.
  1. Reynolds J, Griffiths KM, Cunningham JA, Bennett K, Bennett A. Clinical practice models for the use of e-mental health resources in primary health care by health professionals and peer workers: a conceptual framework. JMIR Mental Health 2015;2(1):e6.