Vaccine information for culturally and linguistically diverse (CALD) communities
The Department of Health COVID-19 vaccine website has information available in 63 languages. To access information in a language other than English, select ‘Information in your language’ within the blue header.
The DoH has published an updated stakeholder pack to support you to communicate and share COVID-19 vaccine information with culturally and linguistically diverse communities. Topics covered in the pack include:
- COVID-19 health and safety tips
- rapid antigen tests (RATs)
- testing positive for COVID-19
- oral treatments for COVID-19.
The pack includes links to access translated videos, audio files, social media tiles and posters.
In-language COVID-19 vaccine information kits have been developed and include resources with key information on COVID-19 vaccines, including:
- updates to the vaccine rollout
- booster doses and third doses for immunocompromised people
- information on pregnancy and COVID-19 vaccines
- videos featuring community members explaining the importance of getting vaccinated
- videos featuring doctors answering questions about COVID-19 vaccines.
These kits are available in
Arabic,
Assyrian,
Chaldean,
Simplified Chinese and
Dinka.
National Coronavirus Helpline: In-language assistance
Culturally and linguistically diverse patients can now access in-language information on COVID-19 and COVID-19 vaccination and book a vaccination appointment through the National Coronavirus Helpline.
The service is supported by Translating and Interpreting Services (TIS) National, whose interpreters speak 150 languages. In-language resources can be sent to callers after the call.
To access this service, people can call the National Coronavirus Helpline on 1800 020 080 and select option 8 for interpreter services.
Booking onsite interpreters
You can book onsite interpreters on weekends for COVID-19 vaccination purposes by emailing tis.freeinterpreting@homeaffairs.gov.au.
Vaccine access for Medicare-ineligible patients
If patients are not eligible for Medicare, providers can still supply COVID vaccines to these patients, but cannot bill for this service (Medicare or otherwise).
Medicare ineligible people can receive the vaccine from any Commonwealth Vaccination Clinic or a state/territory vaccination hub.
Recording vaccination details in the Australian Immunisation Register for Medicare-ineligible patients
The Victorian Refugee Health Network, together with EACH, has developed a step-by-step guide to help you manually upload vaccine details to the Australian Immunisation Register for patients who are not eligible for Medicare.
Doing this will enable Medicare-ineligible people to access their proof-of-vaccination certificate.