From time-to-time employees may be distressed by the way they are treated by other staff or management. Practices need to have thought through in advance their policies and procedures for managing such grievances. This should be discussed with existing staff and with new staff as part of their induction process.
In the general practice setting it is inevitable that practice owners and
managers will need to deal with staffing problems. As well as making
sure work gets done according to the expected standards, there are
legal issues in the way practice staff are managed and problems
addressed. This article is based on The Royal Australian College of
General Practitioners’ ‘General practice management toolkit’.
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