Joint pain

September 2010


Managing staff problems

Tips from the toolkit 8

Volume 39, No.9, September 2010 Pages 687-688

Neville Steer

In the general practice setting it is inevitable that practice owners and managers will need to deal with staffing problems. As well as making sure work gets done according to the expected standards, there are legal issues in the way practice staff are managed and problems addressed. This article is based on The Royal Australian College of General Practitioners’ ‘General practice management toolkit’.

From time-to-time employees may be distressed by the way they are treated by other staff or management. Practices need to have thought through in advance their policies and procedures for managing such grievances. This should be discussed with existing staff and with new staff as part of their induction process.

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