Senior Leadership Team
Dr Zena Burgess
Chief Executive Officer
Zena is the Chief Executive Officer (CEO) of the RACGP, having been appointed in 2008. Zena is proud to be associated with the RACGP by contributing to its future and ongoing success. Her priorities are to ensure the responsiveness of the RACGP to members and to assist the RACGP to meet its business objectives.
Zena holds a PhD in psychology and completed her thesis in the area of women and corporate governance. She holds a MBA, a Master of Education, a Graduate Diploma in Educational Psychology and a Bachelor of Arts. Zena's first career was as an Organisational and Clinical Psychologist. She began her career over 20 years ago working in regional Victoria as one of two psychologists in a Community TAFE College providing services to a large geographical region. She has also worked in community agencies and crisis services. Zena has worked in State and Federal Government roles in The Family Court Counselling Service and more recently served as a tribunal member for Victorian Civil and Administrative Appeals.
Through her strong community interest and expertise, Zena was appointed to the Board of the CFA in 2005 and served for 3 years on several subcommittees. She has substantial experience in the post-secondary education sector, having worked at La Trobe University, Swinburne University and at Australian Catholic University. She has also had a successful consulting career, working largely in areas related to personal and organisational change, primarily in public sector, health and allied health related organisations.
In 2008, Zena completed the Leadership Victoria program and contributes her expertise pro bono to projects related to community resilience. She maintains a modest publication and research profile in areas such as services benchmarking, women and corporate governance, work and most recently in work engagement.
General Manager, Practice Innovation & Policy
Jo is the RACGP General Manager Policy, Practice and Innovation (PPI). She joined the RACGP in October 2009 and has extensive experience within the health industry, gained through employment and consultancy in a variety of public and private sector organisations.
She brings to her role a strong background in management within the information and technology areas of health. In 2007, in recognition of her work within the industry, Jo was awarded the inaugural Individual Achievement Award for services to health information management in Victoria.
Before joining the RACGP, Jo was Director of Information Services at Melbourne's Royal Women's Hospital and worked within the former Women's and Children's Health Service where she was instrumental in overseeing a number of concurrent clinical and corporate projects. Jo’s expertise is in e-health and information and data management. She has published articles and papers within the field and was also a lecturer at La Trobe University’s School of Public Health for many years.
Jo holds a Bachelor of Applied Science, Medical Records Administration, a Graduate Diploma in Health Administration and is a Graduate of the Australian Institute of Company Directors.
Dr Mark Rowe EdD
General Manager, Education Services
Mark Rowe joined the RACGP in October 2014 as General Manager, Education Services after thirteen years as CEO of the Victorian Metropolitan Alliance – a general practice regional training provider.
He has also worked in education and training and industrial relations across a wide range of industries and educational bodies. Mark has consulted widely across Australia, particularly in relation to standards and curriculum development, training systems and the development of a number of national training packages across various industry and occupational areas spanning entry level skills to high level management.
Mark has held management, training and education development and teaching positions with the Chisholm Institute, the Australian Competency Research Centre, the Australian National Training Authority, the National Building and Construction Industry Training Advisory Board, the Metropolitan Fire Brigades Board and the Victorian Ministry of Education. He is currently a member of the Examining Committee of the Australian Pharmacy Council (APC) and holds adjunct appointments at both Melbourne and Monash Universities.
Mark’s qualifications include a Bachelor of Education, a Graduate Certificate of Industry Education, a Graduate Diploma of Education Administration, Masters degrees in both Education and Industrial and Employee Relations and a Doctorate of Education.
General Manager, Member Services & Operations
Mark Klose is the RACGP General Manager, Member Services and Operations. Mark joined the RACGP in September 2014 and is responsible for the First Contact Team, Member Services, Finance, IT and Knowledge Management.
Prior to joining the RACGP, Mark held senior positions in the private sector including Coles, Vodaphone/3, and Mobil across the FMCG, Supply Chain and IT/Telco industries working in Commercial Finance roles. Mark has extensive experience driving business improvement, including time as Senior Commercial Manager of the Coles Supply Chain Transformation Program and providing financial and IT leadership to small, medium and large organisations.
Mark holds a Commerce Degree from Monash University, is CPA qualified and a 25 year member of CPA Australia.
General Manager Brand & Communications
Paul joined the RACGP in the area of Human Resources in 2015. As General Manager, Human Resources, he brings to his role a strong background of generalist HR skills required for education and advocacy within member based organisations.
Paul has extensive experience in the areas of: IR & Employee Relations, Rewards & Recognition, Policy, Performance Management, Remuneration & Benefits, Engagement & Surveys, OH&S, Health & Wellbeing, Learning & Development as well as Workforce Planning & Organisational Development.
Prior to the RACGP, Paul held human resources roles at a global interior design business and a national member based sporting organisation. Paul's earlier career involved a very different environment where he was coaching and playing as a professional sportsperson. These experiences gave him the opportunity to develop exceptional leadership skills and transfer these to the corporate environment.
Paul holds a Bachelor of Business from Swinburne University of Technology and the highest level of Sports Coaching qualifications under the Australian Sports Commission.
In 2016, under Paul's leadership, the RACGP was a finalist in the Australian HR Awards in the category of best change management strategy.
General Manager, Products
Craig Martin is the RACGP General Manager, Products. He commenced with the RACGP in October 2013 as SA&NT Faculty Manager after completing roles in sales, marketing, key account management and business development related to primary healthcare and general practice over 13 years.
He brings to RACGP experience in management roles across varied industries, including hospitality and healthcare, as well as skills and knowledge in start-up businesses providing professional services and cloud-based software solutions to general practice.
Immediately prior to the RACGP, Craig was General Manager of 6 general practices in South Australia, responsible for primary care services to over 50,000 patient visits per annum, managing the total costs of care provision within these practices, to implement efficiency gains and improve systems for increased patient care & outcomes as well as profitability and organisational goals.
Craig holds an MBA and a Graduate Certificate in Management from University of South Australia.
General Manager Brand & Communications
Greg Price joined the RACGP in 2013 as Manager Corporate Affairs with responsibility for media and communications, publications, marketing and conferences and events. His role now has broad responsibility for RACGP marketing and media and communication activities.
He has delivered highly successful public affairs and engagement programs for member associations, major sports and lifestyle events and corporate organisations.
A former News Corp journalist Greg worked for publicly listed company Coles Myer Ltd, before joining international sports marketing agency IMG and then played a major role in establishing the Gold Coast SUNS AFL team.
With a strong commercial background developed through consulting and senior executive roles Greg has been responsible for the management of large scale community, government and stakeholder communication activities in a range of sectors throughout Australia.