Preliminaries

Disclaimer

Acknowledgements

Foreword

Preamble

Section one: Practice Services

Standard 1.1Access to care

Criterion 1.1.1 Scheduling care in opening hours

Criterion 1.1.2 Telephone and electronic communications

Criterion 1.1.3 Home and other visits

Criterion 1.1.4 Care outside normal opening hours

Standard 1.2Information about the practice

Criterion 1.2.1 Practice information

Criterion 1.2.2 Informed patient decisions

Criterion 1.2.3 Interpreter and other communication services

Criterion 1.2.4 Costs associated with care initiated by the practice

Standard 1.3Health promotion and prevention of disease

Criterion 1.3.1 Health promotion and preventive care

Standard 1.4Diagnosis and management of health problems

Criterion 1.4.1 Consistent evidence based practice

Criterion 1.4.2 Clinical autonomy for general practitioners

Standard 1.5Continuity of care

Criterion 1.5.1 Continuity of comprehensive care and the therapeutic relationship

Criterion 1.5.2 Clinical handover

Criterion 1.5.3 System for follow up of tests and results

Standard 1.6Coordination of care

Criterion 1.6.1 Engaging with other services

Criterion 1.6.2 Referral documents

Standard 1.7Content of patient health records

Criterion 1.7.1 Patient health records

Criterion 1.7.2 Health summaries

Criterion 1.7.3 Consultation notes

Section two: Rights and needs of patients

Standard 2.1Collaborating with patients

Criterion 2.1.1 Respectful and culturally appropriate care

Criterion 2.1.2 Patient feedback

Criterion 2.1.3 Presence of a third party

Section three: Safety, quality improvement and education

Standard 3.1Safety and quality

Criterion 3.1.1 Quality improvement activities

Criterion 3.1.2 Clinical risk management systems

Criterion 3.1.3 Clinical governance

Criterion 3.1.4 Patient identification

Standard 3.2Education and training

Criterion 3.2.1 Qualifications of general practitioners

Criterion 3.2.2 Qualifications of clinical staff other than medical practitioners

Criterion 3.2.3 Training of administrative staff

Section four: Practice management

Standard 4.1Practice systems

Criterion 4.1.1 Human resource system

Criterion 4.1.2 Occupational health and safety

Standard 4.2Management of health information

Criterion 4.2.1 Confidentiality and privacy of health information

Criterion 4.2.2 Information security

Section five: Physical factors

Standard 5.1Facilities and access

Criterion 5.1.1 Practice facilities

Criterion 5.1.2 Physical conditions conducive to confidentiality and privacy

Criterion 5.1.3 Physical access

Standard 5.2Equipment for comprehensive care

Criterion 5.2.1 Practice equipment

Criterion 5.2.2 Doctor’s bag

Standard 5.3Clinical support processes

Criterion 5.3.1 Safe and quality use of medicines

Criterion 5.3.2 Vaccine potency

Criterion 5.3.3 Healthcare associated infections

Appendices

Appendix A

Appendix B

Appendix C

Glossary