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Interpretive guide to the RACGP Standards

for Aboriginal community controlled health services

Standards for
general practices

4th edition

Preliminaries

Disclaimer

Acknowledgements

Foreword

Preamble

Section one: Practice Services

Standard 1.1Access to care

Criterion 1.1.1 Scheduling care in opening hours

Criterion 1.1.2 Telephone and electronic communications

Criterion 1.1.3 Home and other visits

Criterion 1.1.4 Care outside normal opening hours

Standard 1.2Information about the practice

Criterion 1.2.1 Practice information

Criterion 1.2.2 Informed patient decisions

Criterion 1.2.3 Interpreter and other communication services

Criterion 1.2.4 Costs associated with care initiated by the practice

Standard 1.3Health promotion and prevention of disease

Criterion 1.3.1 Health promotion and preventive care

Standard 1.4Diagnosis and management of health problems

Criterion 1.4.1 Consistent evidence based practice

Criterion 1.4.2 Clinical autonomy for general practitioners

Standard 1.5Continuity of care

Criterion 1.5.1 Continuity of comprehensive care and the therapeutic relationship

Criterion 1.5.2 Clinical handover

Criterion 1.5.3 System for follow up of tests and results

Standard 1.6Coordination of care

Criterion 1.6.1 Engaging with other services

Criterion 1.6.2 Referral documents

Standard 1.7Content of patient health records

Criterion 1.7.1 Patient health records

Criterion 1.7.2 Health summaries

Criterion 1.7.3 Consultation notes

Section two: Rights and needs of patients

Standard 2.1Collaborating with patients

Criterion 2.1.1 Respectful and culturally appropriate care

Criterion 2.1.2 Patient feedback

Criterion 2.1.3 Presence of a third party

Section three: Safety, quality improvement and education

Standard 3.1Safety and quality

Criterion 3.1.1 Quality improvement activities

Criterion 3.1.2 Clinical risk management systems

Criterion 3.1.3 Clinical governance

Criterion 3.1.4 Patient identification

Standard 3.2Education and training

Criterion 3.2.1 Qualifications of general practitioners

Criterion 3.2.2 Qualifications of clinical staff other than medical practitioners

Criterion 3.2.3 Training of administrative staff

Section four: Practice management

Standard 4.1Practice systems

Criterion 4.1.1 Human resource system

Criterion 4.1.2 Occupational health and safety

Standard 4.2Management of health information

Criterion 4.2.1 Confidentiality and privacy of health information

Criterion 4.2.2 Information security

Section five: Physical factors

Standard 5.1Facilities and access

Criterion 5.1.1 Practice facilities

Criterion 5.1.2 Physical conditions conducive to confidentiality and privacy

Criterion 5.1.3 Physical access

Standard 5.2Equipment for comprehensive care

Criterion 5.2.1 Practice equipment

Criterion 5.2.2 Doctor’s bag

Standard 5.3Clinical support processes

Criterion 5.3.1 Safe and quality use of medicines

Criterion 5.3.2 Vaccine potency

Criterion 5.3.3 Healthcare associated infections

Appendices

Appendix A

Appendix B

Appendix C

Glossary

Interpretive guide to the RACGP Standards for general practices (4th edition) for Aboriginal community controlled health services

In 2011 the Royal Australian College of General Practitioners was funded by the Office for Aboriginal and Torres Strait Islander Health to develop this guide. The objective was to update the 2010 guide to the RACGP Standards for general practices  (3rd edition) to align with the fourth edition of the RACGP Standards.

The purpose of the Interpretive guide is to explain the Standards in a meaningful way for Aboriginal community controlled health services by taking into account their context, culture and service delivery models. This aims to make it easier for such services to understand the requirements of the Standards and how they apply to their everyday practice, both in order to prepare for accreditation and to identify opportunities for continuous quality improvement. An interpretive guide, reflecting practices and language familiar to ACCHS staff, is also consistent with the values of self-determination and community control. In the long run, the guide will also help ACCHSs to provide safe, high-quality medical care in a changing and complex health environment.

An overview of the key differences between the third and fourth editions of the Standards is available.

Preliminaries

Disclaimer

Acknowledgements

Foreword

Introduction

Section one: Practice services

Standard 1.1Access to care

Overview of Standard 1.1

Criterion 1.1.1 Scheduling care in opening hours

Criterion 1.1.2 Telephone and electronic communications

Criterion 1.1.3 Home and other visits

Criterion 1.1.4 Care outside normal opening hours

Other information for Standard 1.1

Standard 1.2Information about the practice

Overview of Standard 1.2

Criterion 1.2.1 Practice information

Criterion 1.2.2 Informed patient decisions

Criterion 1.2.3 Interpreter and other communication services

Criterion 1.2.4 Costs associated with care initiated by the practice

Other information for Standard 1.2

Standard 1.3Health promotion and prevention of disease

Overview of Standard 1.3

Criterion 1.3.1 Health promotion and preventive care

Other information for Standard 1.3

Standard 1.4Diagnosis and management of health problems

Overview of Standard 1.4

Criterion 1.4.1 Consistent evidence-based practice

Criterion 1.4.2 Clinical autonomy for general practitioners

Other information for Standard 1.4

Standard 1.5Continuity of care

Overview of Standard 1.5

Criterion 1.5.1 Continuity of comprehensive care and the therapeutic relationship

Criterion 1.5.2 Clinical handover

Criterion 1.5.3 System for follow-up of tests and results

Other information for Standard 1.5

Standard 1.6Coordination of care

Overview of Standard 1.6

Criterion 1.6.1 Engaging with other services

Criterion 1.6.2 Referral documents

Other information for Standard 1.6

Standard 1.7Content of patient health records

Overview of Standard 1.7

Criterion 1.7.1 Patient health records

Criterion 1.7.2 Health summaries

Criterion 1.7.3 Consultation notes

Other information for Standard 1.7

Section two: Rights and needs of patients

Standard 2.1Collaborating with patients

Overview of Standard 2.1

Criterion 2.1.1 Respectful and culturally appropriate care

Criterion 2.1.2 Patient feedback

Criterion 2.1.3 Presence of a third party

Other information for Standard 2.1

Section three: Safety, quality improvement and education

Standard 3.1Safety and quality

Overview of Standard 3.1

Criterion 3.1.1 Quality improvement activities

Criterion 3.1.2 Clinical risk management systems

Criterion 3.1.3 Clinical governance

Criterion 3.1.4 Patient identification

Other information for Standard 3.1

Standard 3.2Education and training

Overview of Standard 3.2

Criterion 3.2.1 Qualifications of general practitioners

Criterion 3.2.2 Qualifications of clinical staff other than medical practitioners

Criterion 3.2.3 Training of administrative staff

Other information for Standard 3.2

Section four: Practice management

Standard 4.1Practice systems

Overview of Standard 4.1

Criterion 4.1.1 Human resource system

Criterion 4.1.2 Occupational health and safety

Other information for Standard 4.1

Standard 4.2Management of health information

Overview of Standard 4.2

Criterion 4.2.1 Confidentiality and privacy of health information

Criterion 4.2.2 Information security

Other information for Standard 4.2

Section five: Physical factors

Standard 5.1Facilities and access

Overview of Standard 5.1

Criterion 5.1.1 Practice facilities

Criterion 5.1.2 Physical conditions conducive to confidentiality and privacy

Criterion 5.1.3 Physical access

Other information for Standard 5.1

Standard 5.2Equipment for comprehensive care

Overview of Standard 5.2

Criterion 5.2.1 Practice equipment

Criterion 5.2.2 Doctor’s bag

Other information for Standard 5.2

Standard 5.3Clinical support processes

Overview of Standard 5.3

Criterion 5.3.1 Safe and quality use of medicines

Criterion 5.3.2 Vaccine potency

Criterion 5.3.3 Healthcare associated infections

Other information for Standard 5.3

Appendices

Appendix A

Appendix B

Appendix C

Glossary

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