Below is a description of the ways in which an Aboriginal community controlled health service can ensure that its administrative staff participate in training relevant to their role. Not all of these good practices are required by the Standards, but they illustrate the many practical and creative things that ACCHSs can do to ensure they deliver services of high safety and quality to their community.
The service’s budget includes a line item for administrative staff training.
Administrative staff employee files contain evidence of courses, in-services and training attended. Staff performance planning and review processes include an area of identified training that individual staff members would like to attend or need to attend to be competent in their role.
The service receives, and distributes to staff members, information about training opportunities and other resources appropriate to their roles.
The service’s strategic plan includes a staff training and development plan, with a budget. Training calendars from state health departments, Medicare Locals, local health services and NACCHO state or territory affiliates are available in varied locations within the service and are also distributed by email to staff. Training for all administration staff includes cultural safety training.
General staff meetings include on-the-job training in the form of revision of policies, protocols, procedures and distribution of resources. Staff members receive triage training on the job as part of their induction program and the service provides for annual revision.
New administrative staff participate in induction training and are allocated a buddy for 3 months, to help them understand administration processes and procedures.
All staff members participate in an annual performance management planning and review, which includes both a review of training undertaken and the identification of training required or requested for the next year
Below are some of the ways in which an Aboriginal community controlled health service might choose to demonstrate how it meets the requirements of this criterion for accreditation against the Standards. Please use the following as examples only, because your service may choose other, better-suited, forms of evidence to show how it meets the criterion.