Aged care contact numbers

Aged Care Complaints Resolution Line

1800 550 552

Aged Care Information Line

1800 500 853

Aged Care Planning Advisory Committees

02 6289 1555

Aged Care Standards and Accreditation Agency Ltd

02 9633 1711

Commonwealth Carelink Centres

Brochures available in several languages.
www.commcarelink.health.gov.au
Follow the links for GPs and health professionals

1800 052 222

Commonwealth government departments

Commonwealth Department of Health and Ageing
GPO Box 9848, Furzer St, Philip ACT 2606
www.health.gov.au

Tel 1800 020 103
Fax 02 6281 6946

Office for an Ageing Australia

02 6289 5246

Advocacy services

National Aged Care Advocacy Program
www.sa.agedrights.asn.au
Follow the links to each state organisation

Pensioners and Superannuants' Federation
www.health.gov.au/internet/wcms/ publishing.nsf/Content/nmp-advisory-apac-apsf

Centrelink

Centrelink call (general enquiries)

13 28 50

Pension enquiries

13 23 00

Financial information service appointments

13 10 21

Teletypewriter service for people with hearing or speech impairments

1800 810 586

Commonwealth Department of Veterans' Affairs

Outside metro area (free call)

1800 555 254

General enquiries
(connects to nearest state office, local call)

13 32 54

Councils on the Ageing (COTA)

COTA National Seniors Partnership
(formerly Council on the Ageing Australia)
Level 2, 3 Bowen Crescent, Melbourne Vic 3004
www.nationalseniors.com.au
From the website, follow links to state and territory branches

Tel 03 9820 2655
Fax 03 9820 9886

Alzheimer's Australia

Dementia helpline - National toll free number
PO Box 108, Higgins ACT 2615
www.alzheimers.org.au
Follow the links to various state and territory organisations

1800 100 500

Carer Resource Centre

National toll free information number
www.centrelink.gov.au/internet/ internet.nsf/services/carer_resource_centres.htm

1800 242 636

Tasmania

03 6231 5507

Victoria

03 9650 9966

New South Wales

02 9280 4744

Australian Capital Territory

02 6296 9900

Queensland

07 3843 1401

Northern Territory

08 8948 4877

South Australia

08 8271 6288

Western Australia

08 9444 5922

Red Cross Carers' Support Service
www.redcross.org.au

08 9325 5111

National Carer Counselling Program

1800 242 263

Guardianship authorities

New South Wales
Office of the Public Guardian
www.lawlink.nsw.gov.au/opg

02 9265 1443
1800 451 510

Victoria
Office of the Public Advocate
www.publicadvocate.vic.gov.au

1800 136 829

Queensland
Office of the Adult Guardian
www.justice.qld.gov.au/guardian/ag.htm

1300 653 187

Western Australia
PO Box 6293, East Perth, WA 6892
www.justice.wa.gov.au

08 9219 3111 or
1300 306 017

South Australia
Office of the Public Advocate
www.opa.sa.gov.au

08 8269 7575 or
1800 066 969

Tasmania
The Public Trustee of Tasmania
www.publictrustee.tas.gov.au

03 6233 7598 or
1800 068 784

Northern Territory
Office of Adult Guardianship or
PO Box 40596, Casuarina, NT 0811

08 8922 7116 or
08 8951 6739

Office of Public Guardian
PO Box 721, Alice Springs, NT 0870
www.nt.gov.au/health/org_supp/performance_audit/ adult_guard/guardianship.shtml

Australian Capital Territory
Community Advocate
www.oca.act.gov.au

02 6207 0707