This booklet covers practical strategies to assist general practices to minimise ricks of violence such as creating a safe physical environment, flagging files of patients with a history of violent behaviour within a practice, assertively clinically manage patients at risk of violent behaviour, working with other services to reduce the future risk of violence and supporting the general practice team after experiences of violence. This booklet can be used as a tool to encourage discussion within general practice teams about appropriate responses to manage the risk of occupational violence.
General practice – a safe place: tips and tools is available for download. It is not available in hardcopy.
Rebirth of a clinic - a design workbook for architecture in general practice and primary care
The RACGP Rebirth of a Clinic is a guide from the initial concept to details-of-each-room, to capture the thoughts of the user at each step of the design. Any one can enter the process at any step to use part of the guide and exit at any time.
Facetoface: challenging cases in medical practice
This DVD is designed to be a resource for doctors and provides guidance about some of the most common, professionally challenging situations doctors face in medical practice in Australia.
The DVD features registered medical practitioners in consultation with patients, played by actors, in a range of scenarios. The scenarios explore issues that are frequently involved in complaints to medical boards, including blurred boundaries, drugs of dependence, patient confidentiality, terminating doctor-patient relationships, sexual misconduct, medical certificates and consent for young people.
Each scenario is followed by an expert panel discussion that analyses the important issues in managing the consultation and provides clear guidance for doctors.
This guidebook provides medical practitioners with information and resources on strategies for self care as an essential element of their professional life. It aims to encourage medical practitioners to recognise and discuss the challenges facing them, promote self care as an integral and accepted part of the professional life of medical practitioners, and assists medical practitioners to develop useful strategies for self care.
(1st edition/republished 2006/0869062662)
The RACGP Employer guide (3rd edition) has been developed for GP employers and other members of the practice leadership team, to assist in adopting effective human resources processes. It covers a range of human resource management issues including the development of position descriptions, interview processes, selection, negotiation, employment legislation and staff management.
The RACGP Employee guide (3rd edition) has been developed for GP employees and independent contractors working in general practice. It presents ideas and issues to consider when seeking employment in general practice. This includes career management, employment conditions, resume preparation, interview tips, negotiation and income potential.
This resource has been developed to help GPs and their practice teams manage clinical risks, errors and the resulting near-misses or adverse events. It focuses on a 10 step ‘systems approach’ to risk and incident management. This involves creating a supportive, open and inclusive organisational culture, where clinical risks and incidents can be skilfully identified, discussed and investigated before implementing solutions, to address the impacts, and safeguards, to prevent recurrences.
Handbook for the management of health information in general practice
The RACGP’s Handbook for the management of health information in general practice (3rd edition) broadly reviews the management of health information in a general practice setting. It has been developed to ensure that general practices are not exposed to breaches of privacy and feel comfortable navigating the new Australian Privacy Principles (APPs).
This resource aligns with current best practice and includes commentary on the amendments to the Privacy Act 1988. It also provides guidance and examples of compliance with the APPs and the various state based Health Records Acts.
GPs need a reliable source of information to refer to when embarking on a venture to set up a medical practice. For this reason the RACGP has worked with general practice owners and builders to develop the Starting a medical practice workbook module. The module includes information regarding practice location, practice design, business structures, financial management, staffing arrangements, quality improvement and risk management systems.
If you are considering closing a general practice, there are many important decisions to be made and legal, regulatory and insurance issues to be dealt with before you retire. The RACGP Closing a medical practice workbook covers some of these issues, including transferring medical records to another health provider and staff issues.
Safety every time – our general practice checklist
The Safety every time checklist has been developed by the RACGP to assist GPs and their practice teams minimise these sorts of risks and prevent adverse outcomes in general practice. The checklist is based on the Correct Patient, Correct Site, Correct Procedure protocols developed by the Australian Council for Safety and Quality in Health Care (ACSQHC) and the Royal Australasian College of Surgeons (RACS).
Safety every time – our general practice checklist is available to download (PDF 136KB). It is not available in hardcopy.
10 tips for safer health care poster
This '10 tips' poster has been developed by the ACSQHC to assist patients to become more actively involved in their health care. It explains why things can go wrong, and how patients can work in partnership with their GP to get the best possible care. One poster is available free to general practices where an RACGP member is employed.
10 tips for safer health care poster is available to download (PDF 1MB). It is not available in hardcopy
Quality Health records
Computer and information security standards